Politika privatnosti

1. Opšte odredbe

Web-sajt medicamente.info (u daljem tekstu medicamente.info sajt) poštuje i ceni Vašu privatnost i zato Vaše privatne podatke sakupljamo u skladu sa zakonom i koristimo samo za svrhu za koju se prikupljaju, a koja je definisana zakonom.

Kada koristite medicamente.info sajt može se dogoditi da nam poverite svoje lične podatke. medicamente.info sajt je dizajniran tako da poštuje Zakon o zaštiti podataka o ličnosti iz 2018. godine Republike Srbije („Službeni glasnik Republike Srbije“ br. 87/2018) u pogledu zaštite podataka i privatnosti korisnika. Ova Politika privatnosti definiše koje lične podatke prikupljamo, na koji način, za koju svrhu ih obrađujemo, kako ih štitimo, koliko dugo ih čuvamo, kao i koja su Vaša prava u vezi sa ličnim podacima. Korišćenjem medicamente.info sajta prihvatate našu Politiku privatnosti i dajete nam saglasnost da podatke koje na sajtu ostavite čuvamo i koristimo u skladu sa Politikom privatnosti.

 

2. Koje podatake prikupljamo i u koje svrhe?

Garantujemo da ćemo prikupljati samo osnovne podatke o Vama kao korisnicima ovog sajta i samo podatke neophodne za pružanje usluge definisane Uslovima korišćenja. Sakupljamo samo podatke koje Vi dobrovoljno ostavite preko formi na sajtu. Moguće je da zatražimo i neke druge informacije u skladu sa zakonom i eventualnim izmenama naše Politike zaštite privatnosti koje budemo objavili na ovom sajtu.

U svrhu obezbeđivanja usluga u skladu sa našim Uslovima korišćenja, kao i da bismo Vam obezbedili nesmetano i bezbedno korišćenje medicamente.info sajta, prikupljamo sledeće podatke:

• Podatke koje nam ostavljate prilikom korišćenja medicamente.info sajta. Možemo sačuvati i u određenim uslovima koristiti podatke o tome koje ste ključne reči koristili za pretraživanje, koje ste stranice lekova posetili, ocenili ili komentarisali. Možemo sačuvati i poruke koje razmenite preko chat forme na našem sajtu kako sa automatskim chat bot-om, tako i sa našim zaposlenima.

• Podatke o Vašim uređajima. Prilikom korišćenja medicamente.info sajta možemo sakupljati informacije o uređajima preko kojih pristupate medicamente.info sajtu. Ovo mogu biti podaci o marki i tupu uređaja, operativnom sistemu i verziji operativnog sistema, jedinstvene oznake uređaja, podatke o internet mreži i provajderu sa koga pristupate, ime domena sa koga je korisnik pristupio medicamente.info sajtu. Podaci mogu biti i vrsta programa za pregled internet stranica (browser), verzija programa za pregled internet stranica. Mogu se sakupiti i podaci o Vašoj lokaciji preko IP adrese ili senzora Vašeg telefona. Ovo su sve opšti podaci o poseti koji nisu personalizovani (meta podaci), ne snimaju se individualne informacije o Vama, i na osnovu ovih podataka se ne možete lično identifikovati. Sakupljanje podataka o IP adresi korisnika, je zakonska obaveza po članu 16. Zakona o elektronskoj trgovini.

• Kako bismo Vam omogućimo dobro iskustvo prilikom pretraživanja medicamente.info sajta, a pritom unapredili kvalitet naše usluge koristimo tehnologiju kolačića (cookies). Kolačić je tekstualna datoteka koju veb stranice koje posećujete skladište na korisnikov uređaj (računar, tablet, pametni telefon). Kolačiće koristimo samo uz Vaše odobrenje, samo posle prihvatanja korišćenja kolačića, pritiskom na dugme „Prihvatam“ na malom pop-up ekranu koji izlazi i upozorava da medicamente.info sajt koristi tehnologiju kolačića. Kolačiće možete u svakom trenutku izbrisati iz browser-a ili blokirati promenama postavki Vašeg browser-a. Ako korisnik sa isključenim ili blokiranim kolačićima pristupi medicamente.info sajtu može se desiti da određene funkcionalnosti neće raditi. Informacije koje prikupljamo kolačićima koriste se za pamćenje podešavanja i korisničkih aktivnosti na veb stranicama kao što su pregledanje tekstova, kretanje po stranicama, stavljanje proizvoda u korpu, itd. Pored tehnologije kolačića, medicamente.info sajt koristi usluge Google Analytics-a, Google AdSense, Google AdWords-a i Hot Jar-a. Preko ovih platformi se prate aktivnost i preference korisnika u isključivo statističke svrhe radi informisanja, poboljšanja i prikazivanja oglasa/reklama u skladu sa prethodnim posetama koje je korisnik imao. 

 

3. Kako koristimo i čuvamo Vaše lične podatke

Vaše podatke koristimo isključivo u skladu sa zakonima Republike Srbije, a isključivo u cilju pružanja usluga definisanih „Uslovima korišćenja“. Podatke možemo koristiti i u svrhu poboljšanja naših usluga, poboljšanja Vašeg korisničkog iskustva na našem sajtu, kao i za zaštitu Vaših interesa. Korisnik je dužan da nam u cilju pružanja dobre i efikasne usluge dostavi tačne podatke koji se od njega traže.

Vremenski period čuvanja podataka zavisi od svrhe za koju se sakupljaju:

• Podaci prikupljeni zbog obrade bazirani na zakonskoj osnovi, čuvaju se u skladu sa vremenskim ograničenjima odredbi zakona (Zakon o računovodstvu i dr.).

• Podaci koji se nalaze u Vašem profilu, zarad pružanja usluga definisanih „Uslovima korišćenja“ se čuvaju trajno. Korisnik može podneti zahtev za brisanje naloga, i svi njegovi podaci se brišu najkasnije 30 dana od datuma brisanja naloga (u tom periodu korisnik može da ponovo aktivira nalog bez gubitka podataka).

• Prihvatanjem Politike privatnosti korisnici pristaju da budu prijavljeni na mailing listu. Sa naše mailing liste se možete odjaviti svaki put kada od nas dobijete obaveštenja o novostima (newsletter) na Vaš mail koji ste ostavili prilikom registracije. Odjava se radi klikom na dugme „Unsubscribe“ koje se nalazi na dnu maila.

U obavezi smo da Vaše lične i poverljive podatke strogo čuvamo i poštujemo. U tom smislu, preduzimamo sve standardne mere za sprečavanje neovlašćenog pristupa Vašim podacima. Svi podaci se čuvaju u zaštićenim bazama podataka na enkriptovanim serverima. Vaši podaci se tretiraju kao poverljiva informacija i dostupni su samo zaposlenim licima koja obavljaju posao u skladu sa opisom posla i dužni su da koriste podatke samo u obimu koji je neophodan za obavljanje posla. Oni su obavezi da podatke štite, da ih ne koriste u druge svrhe i ne daju trećim licima. Svi naši zaposleni koji dolaze u kontakt sa Vašim podacima prolaze adekvatnu obuku vezanu za obradu i čuvanje ličnih podataka.

Ne snosimo odgovornost od eventualnih napada hakera ili virusa sa interneta koji mogu ugroziti ili kompromitovati sigurnost Vaših podataka.

Ukoliko budemo primorani da sakupljene informacije ustupimo organima vlasti kao trećoj strani, o tome ćete biti obavešteni.

 

4. Ustupanje Vaših podataka trećim licima

Prihvatanjem Politike privatnosti prilikom kreiranja naloga na medicamente.info sajtu pristajete da određene Vaše podatke možemo ustupiti trećim licima, u skladu sa zakonima Republike Srbije. Ovo su naši partneri od poverenja, sa kojima sarađujemo, a koje imaju adekvatne mere bezbednosti za čuvanje Vaših podataka, a sve u skladu sa ugovorom koji imaju sa nama. Jednom prosleđeni podaci se onda obrađuju u skladu sa Politikom privatnosti naših partnera i medicamente.info sajt više nema odgovornosti u smislu bezbednosti i obrade tih podataka. Podatke možemo proslediti u sledećim slučajevima:

• Dužni smo da ih ustupimo državnim organima u svim situacijama u kojima nas zakonske odredbe na to obavezuju.

• Možemo ih ustupiti našim partnerima koji preko nas reklamiraju ili prodaju svoje usluge, u svrhu dobijanja bolje i personalizovane usluge ili ako je neophodno da se proizvod ili usluga isporuči Vama.

• Kada je to neophodno radi ispunjenja naše ugovorne obaveze ka Vama, odnosno zarad poštovanja Uslova poslovanja.

• Možemo podeliti podatke sa hosting provajderima zarad poboljšanja usluge hostinga. Možemo podeliti sa softverskim kompanijama koje mogu raditi na unapređenju usluga medicamente.info sajta. Možemo podeliti sa analitičkim kompanijama, koje rade analizu posećenosti sajta. Možemo podeliti sa kompanijama koje rade reklamiranje na internetu, zarad dobijanja sadržaja prilagođenog Vama. Možemo podeliti sa mrežama za oglašavanje koje rade automatski prikaz reklama na internetu. Možemo podeliti podatke o „social“ logovanju sa kompanijama koje tu uslugu obezbeđuju (Google i Facebook). Možemo podeliti Vaše depersonalizovane podatke, koji su potpuno anonimni, sa marketinškim agencijama, oglašivačima ili generalnom publikom.

 

Za sve podatke koje možemo da ustupimo trećim licima trudićemo se da to bude samo neophodni minimum podataka. Ustupanje partnerima se radi samo ako je utvrđeno da ti partneri imaju zadovoljavajući stepen zaštite Vaših podataka, a što se bliže definiše ugovorom između medicamente.info sajta i partnera.

 

6. Vaša prava u vezi sa ličnim podacima koje prikupljamo

U svakom trenutku imate pravo na pristup svojim podacima, pravo na izmenu istih i pravo na zahtev za njihovo brisanje. Ukoliko ne želite da se Vaši lični podaci prikupljaju i obrađuju, možete zahtevati njihovo brisanje. Zahtev za brisanje nam možete poslati putem formulara za kontakt ili e-mailom. Ukoliko su neki Vaši podaci netačni, molimo da nas o tome obavestite. 

U svakom trenutku imate pravo da zatražite 

• izmenu podataka koji su netačni, kao i da 

• povučete saglasnost koju ste ranije dali za obradu podataka, kao i da 

• podnesete zahtev za brisanje podataka.

Izuzetak od ovih prava postoji ako će izmena, povlačenje saglasnosti ili brisanje dovesti do sprečavanje istrage ili sudskog procesa, ako je takav proces u toku.

U svakom trenutku morate imate pristup Politici privatnosti. Ako dođe do kršenja ove polise i povrede privatnosti Vaših podataka, imate pravo da budete o tome obavešteni bez odlaganja. Ako smatrate da postoji povreda privatnosti Vaših podataka, možete podneti pritužbu Povereniku za zaštitu podataka o ličnosti Republike Srbije.

Ukoliko dođe do bilo kakve povrede ili nezakonitog upada u bazu podataka našeg sajta ili sajta bilo koje treće strane s kojom sarađujemo a koja obrađuje podatke, o tome obaveštavamo nadležna lica i organe u roku od 72 sata.

6. Izmene Politike privatnosti

Ova Politika privatnosti je podložna promenama. Izmenjena Politika privatnosti stupa na snagu odmah nakon objavljivanja. Vaše korišćenje ili pristupanje medicamente.info sajtu značiće da ste saglasni i da prihvatate novu revidiranu/izmenjenu Politiku privatnosti. U slučaju značajnih promena, sve korisnike ćemo obavestiti o izmenama putem e-maila. U slučaju značajnih izmena, medicamente.info sajt zadržava pravo da od korisnika zatraži ponovno prihvatanje Politike privatnosti medicamente.info sajta, kao i da uskrati pristup korisnicima koji ne prihvate promenjene Politike privatnosti. Ukoliko imate pitanja u vezi sa privatnošću, molimo Vas da nam pišete putem e-maila ili formulara za kontakt na sajtu. Savetujemo da Politiku privatnosti pročitate prilikom pristupa sajtu, kako biste se upoznali sa eventualnim izmenama. Ukoliko sajt koristite nakon objave izmena u našoj Politici privatnosti, smatraćemo da ste sa njima upoznati i da ih u potpunosti prihvatate.

 

7. Politika privatnosti na engleskom jeziku:

Privacy Policy

Last updated: April 28, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vodič kroz svet lekova.

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: Serbia

Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

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Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Vodič kroz svet lekova, accessible from https://medicamente.info

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

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Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

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Administered by: Us

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Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

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Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

·         With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

·         For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

·         With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

·         With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

·         With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

·         With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

·         Comply with a legal obligation

·         Protect and defend the rights or property of the Company

·         Prevent or investigate possible wrongdoing in connection with the Service

·         Protect the personal safety of Users of the Service or the public

·         Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

·         By email: info@medicamente.info